We may collect personal information including:

• your name

• email address and telephone number

• billing and delivery address

• order and transaction information

• ring size, gemstone choices and other product selections

• information you provide when contacting us

• marketing preferences

• information about how you use our website, including browser and device information.

We generally collect personal information directly from you when you place an order, complete a form, contact us or subscribe to our mailing list.

Some information may also be collected automatically when you use our website, including through cookies and similar technologies.

We may use your personal information to:

• process and fulfil your orders

• communicate with you about an order or enquiry

• arrange delivery

• provide customer service

• assist with returns, exchanges, repairs or resizing

• create personalised or Chapter pieces according to your selections

• operate, maintain and improve our website

• maintain appropriate business and transaction records

• prevent or investigate fraud or misuse

• comply with applicable legal and regulatory obligations

• send marketing communications where you have consented to receive them.

We will only use personal information for purposes related to the reason it was collected, or as otherwise permitted or required by law.

The Wallis Atelier website is hosted by Squarespace.

When you visit our website, submit a form or place an order, certain personal information may be collected, processed or stored through Squarespace and its service providers.

Squarespace handles information in accordance with its own privacy and security practices.

Payments made through the Wallis Atelier website are processed by third-party payment providers.

Wallis Atelier does not generally receive or store your complete payment card details. Payment information is processed by the relevant payment provider in accordance with its own privacy and security practices.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically through Squarespace and other service providers we use to operate Wallis Atelier.

While no method of electronic storage or transmission is completely secure, we take reasonable steps appropriate to the information we hold and the services we use.

We may share personal information with trusted service providers where reasonably necessary to operate Wallis Atelier and provide our products and services.

These may include providers of:

• website and ecommerce services

• payment processing

• delivery and logistics

• email and marketing services

• website analytics and technology services

• accounting, legal and other professional services.

We may also disclose information where required or authorised by law, including to government agencies or regulatory authorities where applicable.

Wallis Atelier does not sell your personal information.

If you choose to subscribe to Wallis Atelier communications, we may use your contact details to send you information about new pieces, launches and other Wallis Atelier updates.

Purchasing from Wallis Atelier does not, by itself, automatically subscribe you to marketing communications.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us.

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site and improve the browsing experience.

Some cookies and analytics technologies may be provided by third-party services, including services used by Squarespace.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

Some of the service providers used by Wallis Atelier may store or process personal information outside Australia.

The countries in which information is processed may vary depending on the service provider and the systems they use.

Where applicable, we take reasonable steps in relation to the handling of personal information by our service providers in accordance with applicable privacy requirements.

You may contact Wallis Atelier if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before responding to a request.

In some circumstances, access may be limited or refused where permitted by law.

If you have a concern about how Wallis Atelier has handled your personal information, please contact us with details of your concern.

We will review your complaint and aim to respond within a reasonable period.

Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may also have the right to make a complaint to the Office of the Australian Information Commissioner.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, maintain appropriate business records and meet legal, accounting or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate and permitted by law.

We may update this Privacy Policy from time to time to reflect changes to our practices, website, service providers or legal obligations.

The current version will be published on the Wallis Atelier website with the date it was last updated.

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact Wallis Atelier through our Contact page.

CONTACT WALLIS ATELIER