Shipping & Delivery
Wallis Atelier offers complimentary tracked and insured delivery on all orders within Australia.
Each piece is carefully prepared and securely packaged before making its way to you.
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We offer complimentary tracked and insured delivery on all Australian orders.
Once your order has been dispatched, you’ll receive confirmation and tracking details by email. A signature may be required on delivery.
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Wallis Atelier pieces are made to order unless otherwise stated.
Please allow approximately 4–6 weeks for your piece to be completed before dispatch. Personalised or more complex pieces may require a little longer.
This production timeframe is separate from the time your order takes to reach you once dispatched.
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Once your piece is complete and has been dispatched, you’ll receive a confirmation email with tracking details.
A signature may be required on delivery. We recommend providing a secure delivery address where someone will be available to receive your order.
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Delivery times begin once your order has been dispatched and are separate from our made-to-order production timeframe.
Delivery estimates provided by the carrier are indicative and may occasionally be affected by circumstances outside our control.
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For international delivery enquiries, please contact Wallis Atelier before placing your order.
We’ll be happy to advise whether delivery to your location is available and provide details of shipping costs.
International orders may be subject to duties, taxes or import charges imposed by the destination country. These charges are the responsibility of the customer.
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Please check that your delivery address is correct before placing your order.
If you notice an error after ordering, please contact us as soon as possible. We’ll do our best to update your details before dispatch, although changes may not be possible once an order has been sent.
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If your order appears to be delayed, lost or arrives damaged, please contact us as soon as possible so we can assist.
If your parcel arrives damaged, please keep the packaging and take photographs of the parcel and your piece to help us investigate the issue with the delivery provider.
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If you have any questions about the delivery of your Wallis Atelier piece, please get in touch.